The Importance of Complaints Handling
It is not enough for an organisation to mean well or have good intentions on paper. It has to be ran well and those intentions have to be carried out in practice.
A key part of any healthy organisation - be it a family, business or a charity - is the ability to complain. Those in control of the organisation must be able to hear complaints and handle them appropriately. If people are unable to complain, they feel marginalised and unheard. If complaints are not properly handled, leaders of the organisation are unaware of problems.
This project will explore the complaints processes of the 22 Roman Catholic Diocese in England and Wales.
A key part of any healthy organisation - be it a family, business or a charity - is the ability to complain. Those in control of the organisation must be able to hear complaints and handle them appropriately. If people are unable to complain, they feel marginalised and unheard. If complaints are not properly handled, leaders of the organisation are unaware of problems.
This project will explore the complaints processes of the 22 Roman Catholic Diocese in England and Wales.